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Tuesday, June 19, 2007

Hours of Operation and Uptime

When quality might be Job 1, but only if it's convenient...

A friend of mine received the following email:

Hi all,

We have scheduled the helpdesk tool update for Thursday June 21st @ 8:30AM. The update it will take approximately 3 hours. I will send another email out when the upgrade has been completed.

I presume performing an upgrade from 5-8AM, or 12-3AM was out of the question.

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