Aside from the obvious lack of comprehension of the english language and their inability to comprehend the privacy aspects of giving them your Windows Live account password to resolve a problem, these people prove to me, repeatedly that they have no technical abilities, simply scripts they follow to work toward possible resolutions. When they are stumped the help runs cold.
While I'd hoped that e-mail support and offering them alternatives would help, the canned responses flow, bad grammar and all, from their e-mail servers to me, discouraging my faith in the company i once worked for and loved. To the point that I have considered, on an increasingly frequent basis, returning my XBOX Elite and buying a Wii or, remarkably, a Playstation 3!
I am so disappointed in the service and handling of this rather trivial matter that I haven't even fired up Halo 3 in the last 3 days. I have written off getting any video games for myself for Christmas and just really find the presence of my XBOX a stress rather than a relief.
I dropped off my former XBOX (Pro) for repair last night, it should be back in a few weeks, hopefully before Christmas so I can allow someone else to enjoy the system (For Sale, XBOX Pro with some cool stuff and a wireless controller). How do I sell it to someone else knowing that they will need to deal with a host of technical issues and potentially problems dealing with XBOX support over the transfer?
I'm just disgusted.
UPDATE: Over the last couple of days I spoke with Aaron of Microsoft XBOX Support and he found a workaround that worked well and life is good. My kids will again be able to play (and save games for) Ecco the Dolphin. -- Thanks Aaron